Frequently Asked Questions
Everything you need to know about your journey to radiant skin.
Are Heaven Skincare products suitable for sensitive skin?
Yes, our formulations prioritize gentle, plant-based ingredients and are dermatologically tested to be safe for sensitive skin types. We recommend a patch test before full application.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund or exchange, provided at least 50% of the contents remain.
Are your products cruelty-free and vegan?
Absolutely. Heaven Skincare is committed to ethical beauty; we never test on animals, and 100% of our current product line is vegan-friendly.
How can I track my package?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.